Example: server is overloaded, database is broken, etc. Make sure your TV's time/clock and timezone settings are correct and you get the correct time and date on your TV. Please go to app's setting by pressing OK/Center key as soon as you see Loading Portal, then go to System Settings > Advanced settings and change Clock Source to Auto (Default) like shown below. Going into the Portal from many devices with same Virtual MAC will cause problems! If you want to use the Portals with other apps at the same time make sure you have a separate account for this. And make sure you login ONLY with Smart STB.
After that ask them to RECREATE your account. Solution: ask your Provider to DELETE your account from the Portal. If you are using other emulator like STBEmu to access the same Portal with the same Virtual MAC address then it's most likely that Provider has detected a conflict (a cloned device) and will block access or lock it only to the first device that logged in.We recommend putting in the direct URL to the Portal. Sometimes Portal redirect will cause this due to limitations of some Smart TV platforms.Smart STB gets black (white/grey) screen after 'Loading Portal'? Sometimes you may get white screen, grey screen, etc.
